Retain More Customers
A large amount of the people who use prescription drugs actually do so improperly when it comes to the directions they’re given by their doctor. This has been attributed to the fact that for a lot of people it’s difficult to make it to the pharmacy to get their prescription, or they simply forget to pick it up in the first place. The use itself is not the issue, rather the ability to get the prescription in the first place. With prescription delivery services, your customers won’t have to remember to grab their prescription or have a chance to forget about it. By doing so, you’ll have a lot more happy customers and end up retaining more of them too.
Get More Customers
Instituting a prescription delivery service at your pharmacy will open your business up to customers from far and wide since traveling to your pharmacy will no longer be an issue for them. And if a person’s regular pharmacy doesn’t offer delivery service and they’re in a pinch and need it to be done, your pharmacy and its convenient nature may just make them switch over to you for good.
Reduce the Burden On Your Pharmacists
If your pharmacists don’t have to deal with customers face to face as much anymore because of your prescription delivery service, then they can spend more time filling orders and becoming more efficient at doing so. You could also reduce your overhead costs by instituting extended hours with a smaller staff to solely carry out prescription delivery orders. This will allow you to use less staff to fill out an increased amount of orders, with the staff you do have on hand costing you less than the specialized pharmacists you have on your payroll.
Improve patient care & Customer Retention
Pharmacy delivery can improve medication adherence, which refers to taking medications correctly as prescribed by your physician. Currently, an estimated 30% to 50% of medications are not taken as prescribed. It is often that customers are either unable to get to the pharmacy in a timely manner or simply forget to pick up their prescription. If medications are delivered to their doorstep, there is less of a chance that they won’t be taken the way they are intended. Patients with chronic conditions such as diabetes or high-blood pressure that require regular medication refills are less likely to get them refilled if not taken correctly—which takes business away from your pharmacy. Medication adherence improves customer retention and sales rates. Pharmacies can also meet the needs of more customers by offering delivery services. Ensure homebound patients receive their medications in the correct dosage on time—expanding your customer base and guaranteeing repeat customers. Non-homebound customers with busy schedules can avoid the wait time to fill a prescription and with the added convenience, they will continually choose your pharmacy over one that does not deliver.
Save Pharmacy Resources
With pharmacy delivery incorporated into the operations of your business, alleviate some of the customer service responsibilities of technicians in-store. Fill orders faster, more accurately, and more efficiently, reducing labor cost and avoiding potentially costly errors. Reduce overhead costs with extended hours for customers to fill their prescriptions through mobile ordering and after-hours delivery. Increase the volume of business your pharmacy can handle daily and increase revenue opportunities by extending the reach of your pharmacy to homebound patients who may have otherwise chosen a mail-order service or another pharmacy. There are also money-saving benefits to the customer—nonadherence can cost billions of dollars nationwide in avoidable medical expenses. Independent and even chain pharmacies may hesitate to implement delivery, but the benefits to both your business and customers are worth the investment. Having the proper pharmacy POS system in place is important when launching delivery services.
If you’d like to enquire about our Edmonton Pharmacy delivery or Edmonton delivery services in general, don’t hesitate to reach out!